Please wait for the next available AI representative, your call is important to us.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Your Complete Guide to Reliable Support If you’re a Norton user or looking to get started with Norton products, you might occasionally need technical assistance or support. Whether you’re using Norton ...

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find ...