Handling these situations gracefully is key. Learning how to deal with difficult customers and being prepared to handle scenarios is essential for maintaining customer satisfaction and upholding ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

The resulting guide is packed with tips and strategies for dealing with demeaning and disrespectful people, including by ...

One of the favorite categories is rude customer interactions. Millions of workers, servers, and managers share interesting and frustrating stories from their workday on social media. Recently ...