Tom Kitchin is a Michelin-starred chef who runs a number of award-winning eateries in Edinburgh and East Lothian.

TACO is a simple, four-part framework I developed to help high-performing leaders and teams handle difficult conversations with calm, clarity and compassion.

Over time, these negative feelings can become deeply ingrained, giving rise to a critical internal dialogue. Excessive ...

Specialty producers exporting to China have been hit just as hard as soybeans and beef. But they often have fewer alternative ...

The owners of a popular garden centre say they have taken the 'difficult decision' to sell the business. Barton Grange Garden ...

Only one member of staff at Oxford City Council was left to deal with housing complaints for a period last year.

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, proactive and predictive support to transform customer experience delivery.

Verizon’s pending $20 billion purchase of Frontier Communications is getting a once-over by the CPUC in part due to changes ...

Even if the customer was difficult to deal with, thank them for their feedback. This shows that you value their input and that you are committed to improving your customer service.

A deal signed in Washington has been touted as a major step toward peace in Congo following decades of conflict that has ...

FedEx founder Fred Smith, whose express shipping company set the standard for absolutely, positively overnight delivery, has ...