A good value proposition makes customers choose one product or service over another. Yet, many companies struggle to clearly ...

The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer them—including artificial intelligence.

How else will you know the needs and wants of your customers? The success of any business depends on how they deliver products and services that can solve their clients’ problems. Plus, it’s easier to ...

Your customers may carry new pain points that need to be addressed. They may possess new value drivers that need to be considered. They may act according to new behaviors and preferences that need to ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call ...

Here are some ways for retailers to overcome these challenges to connect the dots to understand their customers better. Bluetooth offers location accuracy, but drawbacks are clear Beacons are ...

Most companies know what they do and how they do it, but fewer of them really understand why, and why their customers are loyal to them – or not.

said that they see their customers move these APM tools left in the production of the application itself, so developers can use these tools to be able to not only understand the quality of the ...

‘Customer experience’ is increasingly seen as a strategic priority for businesses to help them stand out and grow, but this concept is made up of many factors, and measuring it is a complex task.