Will agentic AI take your job? Well, right now it's decent at running a virtual vending machine but does tend to fall into ...

When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

Voyc enables operations and quality assurance managers to monitor all customer interactions, helping with risk identification ...

Restaurant server Darron Cardosa exposes the little lies customers tell, decoding the cryptic language of dining out with ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Microsoft Research continues to collaborate with the global research community to drive breakthroughs in AI and push ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the ...

The system was already coming under strain as far back as 2022, when inbound traffic almost doubled ... If the AI agent is unsure of the request, the customer is transferred to a live chat with a ...

Please view our affiliate disclosure. In today's fast-paced business landscape, providing exceptional customer support is crucial for B2B companies looking to build long-lasting relationships with ...

K-SURE (The Korea Trade Insurance Corporation), founded in 1992 to promote trade and overseas investment for Korean businesses, provides substantial support for Korean companies engaged in ...