After being promoted to chief customer officer, Becky Moffat explains the changes to HSBC’s “recalibrated” marketing function ...

The global bank is using tools from Mulesoft, which was acquired by Salesforce in 2018, to create a best of breed developer experience for third parties interacting with its newly released set of APIs ...

Rise of robots and automation threatening U.S. jobs 07:25. HSBC isn't alone in its use of artificial intelligence-based technology to interact with customers.

HSBC is building a new digital banking platform, ... Community Manager will be rolled out across 30 countries, giving 30,000-odd developers inside HSBC access to the platform.

Global stakes. HSBC faces competition in business payments from large international banks such as JPMorgan Chase and Citigroup, as well as fintechs that are increasingly focusing on larger enterprise ...

This was the old layout of the bank. Rafael Chiang, HSBC UK’s Local Director, said: “The changes that we are making to our Blackburn branch will mean customers have a much more modern branch ...

The uncomfortable conversations began the moment the 48-page report landed in senior managers’ inboxes at HSBC Holdings Plc last month. Soon, attention turned to the unlikely author who was ...

In private banking – a key plank of the bank’s strategy in the mainland – HSBC wants to welcome in 1,500 high-net-worth clients by 2010, with assets under management of $4.6 billion and annual ...

HSBC Bank USA may no longer have a branch network in upstate New York, but employees at its Depew offices now have the features of a branch right where they work. The bank says its employee ...

HSBC Banker’s Portrait of Racism Inside Firm Prompts Probe An employee quietly interviewed peers about their experiences Then he sent a scathing report to the bank’s senior management ...

HSBC Bank USA may no longer have a branch network in upstate New York, but employees at its Depew offices now have the features of a branch right where they work. The bank says its employee ...