The Texas Senate has passed House Bill 3749, which is named after Jenifer Cleveland, who died after an IV treatment at ...

Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The ...

The Texas Senate passed what some are arguing is one of the most consequential bills to pass the legislature so far this ...

After a couple more coffees and lunches, I got the vibe that he wanted more. I told him I really liked him and hoped to work ...

Stolen and misused credentials are threat actors’ top attack strategy. Rohit Ghai, CEO of the security company RSA, explains ...

Jared Polis’ desk as it waits to be signed into law. Just weeks before, Polis signed a $43.9 billion state budget spending plan for the next fiscal year that gives K-12 schools more money, though less ...

Welcome to the online version of From the Politics Desk, an evening newsletter that brings you the NBC News Politics team’s latest reporting and analysis from the White House, Capitol Hill and ...

This 35.8% CAGR reflects the impact of AI-powered help desk solutions across industries. Companies implementing these intelligent platforms are seeing dramatic improvements, resolving tickets 52% ...

whether it’s a stint on the IT help desk or an interest in coding boot camps. As with upskilling, reskilling programs that offer a combination of coursework, hands-on learning and mentorship are well ...

LONDON, May 6 (Reuters) - Cyberattacks on Britain's Marks & Spencer (MKS.L), opens new tab and Co-op Group (42TE.L), opens new tab started with hackers impersonating employees while contacting the ...

Such tactics include impersonating an employee and tricking an IT help desk into resetting their password. Co-op admitted on Friday that cyber criminals were able to access and extract names and ...

They have advised organisations to “review help desk password reset processes” and pay particular attention to “admin” accounts, which generally have more access throughout a company’s ...