By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

I feel it is non-negotiable that—except for cases of emergency, sick kids, or traffic jams—employees should be at work on ...

DC isn’t the only place where regulatory burden-boosting policy proposals are garnering bipartisan support. The same ...

Desktops are diversifying. Long after we have moved off of traditional wooden desktops, our “desktop” is now the space where ...

When a contract containing conflicts of interests comes before MSU’s Board of Trustees — they approve it every single time ...

but the Take It Down Act is a rare example of federal regulators imposing on internet companies. The Take It Down Act has garnered strong bipartisan support and has been championed by Melania ...

Beyond Paradise season 3 episode 6 brings the latest run to a close, with major life changes for Humphrey, Martha and ...

The AI customer support market has exploded to $12.06 ... Despite being AI-centric, Dante also covers essential help desk features. It supports multi-channel deployment – for example, you can ...

Kimberley Bush, executive director of the DC LGBTQ+ Community Center, shares her vision for the gleaming new space.

These types of mistakes are often described as “never events,” a term first coined in 2002 to refer to preventable medical ...