the role of the Support Desk is mission-critical in ways it has never been before, and we’re honored to serve as the single point of contact for UI Health’s IT-related questions, incidents and ...

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ The IT help ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff ...

Dormer said Desk.com is focusing on making this help desk UI the single point of contact to help customers with their issues, without passing them along—be it for customer support, sales ...

The help desk is often considered to be nothing more than an entry point for new and inexperienced employees who all share the goal of getting out and moving on to other areas of IT. But if CIOs ...

Great help desk software can improve the productivity, efficiency, and communication of a business by enabling its IT department to quickly respond to customer or employee requests. This can do ...

Now, the Air Force is starting to see the fruits of its efforts. One of the first official projects that the service has launched under EITaaS is a modernized IT help desk, which it has launched with ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for ...