Rio Tinto’s head of technology platforms outlines the mining giant’s move to an IT platform model designed to escape a ...

Ask any customer-facing team what’s changed over the past five years, and you’ll likely hear a long list. The tools are better. Expectations are higher. And almost every interaction is now shaped by ...

Maintaining information-systems stability while accelerating innovation can be difficult due to the increasing complexity of ...

In ITSM, AI agents reduce time-intensive, repetitive tasks and enhance operations with real-time communication during major incidents. In ITOM, new AI agents autonomously handle critical tasks like ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

The complexities of emerging technology and the challenges of recruiting new talent are leading healthcare organizations to ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

Jazeera Airways partners with Tata Consultancy Services (TCS) to initiate an AI-driven digital transformation, enhancing customer experience and operational efficiency. TCS will revamp Jazeera ...

has announced a collaboration with Microsoft to drive digital transformation for small and medium-sized enterprises (SMEs) in Egypt by integrating Microsoft 365 (M365) solutions with Fawry Business ...

Kushner may be the USDS's last, best hope. Credit: AP/REX/Shutterstock On April 13, the U.S. Digital Service, a unique government office most famous for salvaging Healthcare.gov, put out the ...