Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...

Customer journey maps are also a valuable tool for cross-functional communication and collaboration. It’s unlikely the steps ...

New functionality helps pharmaceutical teams identify treatment delays, care gaps, and adoption barriers while preserving patient privacy and institutional control "Designed to provide ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve ... experience – is becoming a ...