ML&S has adopted priority response models to prioritize urgent service requests, provide excellent customer service and maintain a responsive process for managing service requests. The service ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

It comes against the backdrop of stagnating deposit growth at major public sector banks (PSBs) and concerns in the Ministry of Finance about inconsistent customer service, a senior government official ...

He is a coauthor of Competing Against Luck: The Story of Innovation and Customer Choice (Harper Business, October 2016). Karen Dillon is a former editor of Harvard Business Review and coauthor of ...

A popular community pub has hit back at a customer who left a negative review ... review on the venue's Facebook page describing the service as 'totally disgusting' and the staff as 'incompetent ...

We explore the 10 essential business skills for success, breaking down each one to give practical insights and actionable ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

over and above good customer service and support after a transaction. Yet most businesses continue to spend more resources on brand marketing and customer acquisition than on training and building ...

A Lloyds Bank customer was surprised to be refused service over the counter in branch. A person contacted the bank after they had visited the Chesterfield. They explained: "My partner went to the ...

RCN and Consolidated Communications were the only bundle providers to receive a passable score on any measure for customer service. About two-thirds of members with a three-way bundled plan ...