The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Technology is key to empathy, which is key to closing the life insurance coverage gap. Here's what carriers must know.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: people, partnership and personalization.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful customer experiences, privacy violations, financial losses and other risks.

Modern CTOs are evolving beyond traditional tech roles, driving business growth through product knowledge, financial acumen, ...

For AI developers and industry leaders, effectively leveraging public data can be the difference between breakthrough ...

Starbucks made an assumption. If it invested in equipment, it could offset the removal of labor. Upgrades like its Siren ...

Q1 2025 Earnings Conference Call May 6, 2025 8:30 AM ETCompany ParticipantsMitchell Ji - SVP, Corporate FinanceJenny Scanlon ...

Slimjaro Pro is a plant-based weight loss supplement gaining attention for its metabolism-boosting and appetite-suppressing ...