From lack of human help to chatbots that send you in circles, dealing with a bank can be frustrating – but you can fight back.

China will deepen reforms across key service industries, including finance, telecommunications, healthcare, culture and tourism to unlock the potential of service trade and attract more global capital ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

By J. N. HalmWith its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

Revenue for tech and services firms has been outpacing product revenue for over a decade. That growth reflects a real ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

If you are looking for a gadgets, electronics support center nearby to solve all your device problems, then we have you sorted with this best service center in Nagpur. Key Computers is one of the well ...

Today Andy is back and he is looking at the latest LED panel from Elgato, the Key Light Air ... Goodbye As Canceled Series Wrap Filming: "All Good Things Must Come To An End" Anna Wintour ...

It does not necessarily reflect the view of The Herald. Customer service is often not that good these days. I must share my experience with Wickes. I bought a hose reel (online) which had a fault. I ...