Most federal awards are letter of credit type awards. This means the way the university receives payment from these federal agencies are from drawdowns. There is no physical bill or invoice involved.

The executive vice president for customer operations at Spectrum sent a letter to customers Friday admitting the company "dropped the ball" and said the company understands the frustrations ...

Some customers continue to tell us they have not gotten a credit. On Tuesday night, Christopher Winfrey, the president and chief executive officer for Spectrum sent a letter to customers.