Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Himanshu Palsule has served as CEO of Cornerstone since January 2022, bringing over 35 years of global leadership experience.

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

which results in extremely low levels of customer satisfaction.” The U.S. Water Utility Residential Customer Satisfaction Study, now in its 10th year, measures satisfaction among residential customers ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction ... passenger satisfaction levels high,” according ...

which has helped keep overall passenger satisfaction levels high,” said Michael Taylor, senior managing director of travel, hospitality, retail and customer service at J.D. Power. “But it’s ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction ... overall passenger satisfaction levels high,” according ...