HSBC has added a human live chat function to its investment advice platform My Investment. The move will see the bank's UK wealth engagement officers, trained in discussing wealth and insurance ...

then a conversation with an HSBC agent will automatically open up in the Messages app. With the bank’s Business Chat feature, clients still have the option of talking to a live person.

Live chat is a digital service that enables customers to have a text-based real-time conversation with an HSBC Malta employee, while using HSBC’s business website, without the need to call the ...

On May 10, 2018, the Company revealed that it has signed an agreement with HSBC Holdings PLC (NYSE: HSBC) to provide conversational commerce solutions to HSBC's customers across the globe ...