Initially, some with older Quest devices were told they were out of luck because the gadgets were out of warranty. But Meta appears to have reversed course there, according to Reddit posts.

As reported by UploadVR, users have been hitting the web to complain after a new software patch left their headsets unusable. You can read some of the stories of Meta Quest woe on the Meta community forums and on Reddit.

Meta is working to fix a faulty software update that bricked many Quest headsets. It has also offered to fix out-of-warranty headsets that were left unresponsive.

A recent software update is disabling Quest 2, 3, and 3S models. Meta is offering free replacements to some users.

Meta says it’s working on an update to address ‘bricked’ Quest 2, Quest 3, and Quest 3S headsets, but it isn’t available yet.

Based on publicly available data via Amazon, Meta sold three times as many Meta Quest 3 and Meta Quest 3S headsets as Nintendo Switch, Sony PlayStation 5, and Xbox Series X and Se