Initially, some with older Quest devices were told they were out of luck because the gadgets were out of warranty. But Meta appears to have reversed course there, according to Reddit posts.

Owners of Meta Quest VR headsets that haven't worked since a recent update rolled out can get help or a replacement headset from Meta.

As reported by UploadVR, users have been hitting the web to complain after a new software patch left their headsets unusable. You can read some of the stories of Meta Quest woe on the Meta community forums and on Reddit.

Meta is working to fix a faulty software update that bricked many Quest headsets. It has also offered to fix out-of-warranty headsets that were left unresponsive.

A recent software update is disabling Quest 2, 3, and 3S models. Meta is offering free replacements to some users.

Meta is backtracking on its lack of support for users that have had their Quest headsets bricked by a software update.