Call centers are transitioning from pay-per-seat models to outcome-based pricing as AI adoption reduces manpower costs.

In the modern digital transformation era, multi-agent frameworks in Large Language Models (LLMs) are reshaping the future of ...

AI is reshaping pricing models in call-centre and business messaging services, shifting from pay-per-message or seat models ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

In a mutually beneficial relationship, startups today benefit from larger companies’ resources, market reach, and more.

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI ...

Anthony Karibian founded bOnline to make modern communication technology accessible to small businesses and change how they ...

The UCaaS model—once focused largely on internal ... PanTerra Networks, a pioneer in cloud-based business communication and collaboration, embraces this shift. With a strong foundation in ...

Let's explore the nuances of the B2B telco sector, outlining a strategic blueprint for CVM vendors to empower telcos with ...

Discover how alternative investments are reshaping wealth management with insights on diversification, risk mitigation, and ...

In today's digital-first world, companies are striving to keep up with the fast pace of change, making scalable and resilient ...

The role of chief financial officer/finance director has changed significantly over the past 10–15 years. In my time at ...