Call centers are transitioning from pay-per-seat models to outcome-based pricing as AI adoption reduces manpower costs.

In the modern digital transformation era, multi-agent frameworks in Large Language Models (LLMs) are reshaping the future of ...

AI is reshaping pricing models in call-centre and business messaging services, shifting from pay-per-message or seat models ...

In a mutually beneficial relationship, startups today benefit from larger companies’ resources, market reach, and more.

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI ...

Managing change proactively rather than reactively means staying hungry, staying humble and staying committed to the ...

Anthony Karibian founded bOnline to make modern communication technology accessible to small businesses and change how they ...

Technology is playing an increasing role in enabling IFAs to deliver more flexible, and personalised advice, according to ...

Strategies for in-house counsel on how to set a vision, effectively communicate, develop their team members for ...

The UCaaS model—once focused largely on internal ... PanTerra Networks, a pioneer in cloud-based business communication and collaboration, embraces this shift. With a strong foundation in ...

In an achievement that sets a new standard for excellence in enterprise communications, Ansh Parikh, Director of Spinning ...

Dialpad, the leader in Ai-powered communications intelligence, today announced its availability on Google Cloud Marketplace, making its award-winning platform easily accessible to millions of Google ...