Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less about people and more about processes.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Sky has issued a major alert to their customers after thousands of users suffered a huge TV outage. And now, the popular TV ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

Seiden went to a DDS office on Wednesday afternoon where several drivers knew about the texts. “I went to the DMV, yeah, and ...

According to the Sun’s report, 37-year-old Andres Lopez was accused of selling a Missouri customer a Toyota RAV4 for a whopping $45,000. The problem? Lopez reportedly didn’t own the car. How’d he pull ...

One Lloyds customer asked on social media: "There appears to be problems with your bank account log in. Any timeline on a fix ...

Mayor Avula found out when Henrico Manager Vithoulkas sent him a frustrated text message regarding the situation — to which ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

One customer said that his car died after pumping gas from the Rosenberg Chevron. The next day, he got a $10,000 repair quote ...