Here’s why: 1. NPS won’t tell you why customers are (un)happy. Most NPS surveys are generated at a single point in time. They are a great way to “take the temperature” but offer very ...

The allure of Net Promoter Score (NPS) is simple: It turns the chaos and clutter of millions of unique customer opinions into a single, digestible number. It turns din into data by telling you ...

The answers to improving customer experience may lie within your NPS score and one simple question ... You could subject customers to a lengthy survey. You might also host periodic focus group ...