NICE’s leadership designation was also driven by ... differentiating value of its Customer Experience Interactions (CXi) framework delivered through a unified suite of applications on the ...

Rather than doing reactionary training, I encourage my clients to develop a leadership framework. Developing a framework for leadership includes training but also helps define your leadership culture.

Finally, leadership development needs to equip leaders to lead their companies through periods of strategic shifts. I call this Future State Development. This framework ensures leaders are ...