AI-powered CX excellence ibex Ranked a Leader in Frost & Sullivan’s Radar™ for Customer Experience Management Outsourcing ...

In our data-driven economy, companies generate, collect, and analyze massive volumes of information every day. But managing ...

Policymakers’ hopes that Africa would replace India and the Philippines as the world’s back office have not been realised.

THE Israel-Iran war. The Trump tariffs. The Oct 7 attacks. The Russian invasion of Ukraine. The Covid-19 pandemic and the ...

Businesses and their customers are becoming increasingly comfortable communicating with AI agents. Our mission at Synthflow ...

Accounting platform Digits announced the launch of Digits Accounting Agents, which CEO Jeff Seibert said can automate 95% of ...

One critical business decision was the shift of handset production to China. Co-founder Jim Balsillie championed outsourcing ...

The Sun-Times published an AI-generated summer guide filled with fake books — and learned the hard way about trust, ...

Is AI disrupting India’s job market? Industry experts Ramani Dathi, CFO at TeamLease Services, and Pavan Goyal, Chief ...

Paychex is in a strong financial position, with a net debt/EBITDA ratio of slightly over 1 times. The amount of leverage on the balance sheet has increased materially to fund the acquisition of Paycor ...

British outsourcing firm Serco said on Thursday that it expects its North American market to drive organic growth in the first half of 2025, fuelled by a high volume of defence contracts secured last ...

This latest data is a change from previous survey answers, in which 71% of healthcare leaders expected improved profitability and 69% of leaders anticipated a rise in revenue in 2025, according to ...