There isn't a universal formula for perfect customer service or a script to memorize and use in every interaction. It's about your attitude. And research in "Hiring For Attitude" demonstrates that ...

That goal can help guide the next steps to take to make the dream a reality. Of course, perfect customer service can’t be created overnight and takes constant tweaking and evolution. Both ...

The benefits of the perfect order to merchants are many. They include faster inventory turns, reduced fulfillment costs, minimized labor costs, increased customer service productivity and the freeing ...

Staying ahead of the curve and delivering consistently perfect customer service may seem impossible, but having the right technologies in place to protect and future-proof the financial services ...

Delivering the perfect order also means getting customers the right ... to-date information regardless of the touchpoint – website, mobile, in-store or a customer service center. Merchants can also ...

The week recognizes the importance of customer service and honors the people who serve and support customers. The timing is perfect as it coincides with this month's focus on the next generation o ...

"The perfect service call is all about setting up expectations for the company and the personnel — not just the techs, all customer contact points — and then creating processes around getting it done, ...