When one of Wales' - and indeed the UK's - top chefs (none other than Ynyshir's Gareth Ward) recommends a fish and chip shop ...

London, England – JJRM Flooring Ltd, a respected flooring expert based in London, UK, has announced the extension of its popular JJRM Flooring Luxury Vinyl Flooring Hackney services. Known for ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

“At face value, the idea that you can walk in and turn over, sell stolen property to a machine, it seems like the perfect ...

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling human-level conversational AI for call centers.

In this edition of “Ask the Board," we feature accomplished entrepreneur Vanessa Yakobson, CEO of Blo Blow Dry Bar and ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Whether you prefer a straightforward device for calls and texts or a smartphone with accessible features, understanding that ...

Spring is the perfect time to take a fresh look at your business operations, identify inefficiencies and implement strategies ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...