"AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance," said Barbara Dondiego, CEO of AVOXI. "These enhanced capabilities ...

When planning to implement AI in self-service channels, banks should approach it as an evolution of their current digital ...

Need an AI assistant to help with work, life, or both? Check out the top picks for 2025 that make staying organized and ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Chip Rosales and James Loomstein of Rogue Marketing unpack how customer experience is driving B2B growth—and what brands must do to reduce friction and stay competitive.

Author and communication consultant Bill McGowan has a tip for early-career professionals to exude confidence and be more ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...