Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

"AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance," said Barbara Dondiego, CEO of AVOXI. "These enhanced capabilities ...

When planning to implement AI in self-service channels, banks should approach it as an evolution of their current digital ...

To conduct business confidently, consumers and businesses must be certain they can trust the identity of the caller.

Exelon is poised for growth at the nexus of electrification and data center demand. Learn about EXC stock's $38bn capex plan ...

The Chaos ransomware group breached Optima Tax Relief in a double-extortion attack, stealing sensitive customer case files ...

This gap highlights the importance of smart infrastructure and proactive investments, which Dubai Electricity and Water ...

At Boubyan, we operate two main AI domains. The first is Msa3ed, our virtual assistant that supports customers with banking ...

While many have blamed human error for the fatal accident, deploying AI analytics systems could assist airlines in managing ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Health inspectors have turned their focus towards three Louisville Kroger locations following a surge in rodent-related ...