Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

In today’s fast-paced digital world, businesses must find ways to connect efficiently with their customers. IM chat service have emerged as powerful tools for facilitating instant, real-time ...

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...

and PHOENIX, May 05, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer ... fast, proactive, accurate, and personalized service across ...

Increasingly, utilities are looking to support their customers in more efficient and proactive ... it’s helping a customer understand why their bill is high, confirming service restoration ...

Oracle announced new AI-powered call summarization and tagging capabilities in the Oracle Utilities Customer Platform, bringing intelligent automation to utility call centers. By helping reduce manual ...

H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and ...

Open-E Check-Up Service offers a proactive approach to system maintenance ... edge technology and exceptional support to its global customer base. Looking at OpenAI-fueled Azure growth, expanding ...