This transition is empowering businesses to move from reactive service models to predictive, hyper-personalised engagement ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels, ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

AI is the latest stage in the evolution of field service management software, which is now designed around mobility, automation, and data-driven decision making, the reports say. Like IoT-enabled ...