This transition is empowering businesses to move from reactive service models to predictive, hyper-personalised engagement ...

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels, ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

AI is the latest stage in the evolution of field service management software, which is now designed around mobility, automation, and data-driven decision making, the reports say. Like IoT-enabled ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

Increasingly, utilities are looking to support their customers in more efficient and proactive ways ... “Whether it’s helping a customer understand why their bill is high, confirming service ...

Sendbird said traditional customer service tools tend to erase all context ... The second promise of the company’s AI agent is proactive support, where AI agents react to potential problems ...

more intuitive support solution designed to prevent customer service issues rather than just react to them. By combining omnichannel continuity, proactive insight and contextual memory ...

If we’re talking about the big picture of transit safety, ambassadors serve as a proactive customer service support, police service aides observe and report issues, transit safety officers ...

Online portals are not an option for her 83-year old sister, however, who can only manage phone calls and in-person customer service. “For most of her business, even banking, she calls people. That’s ...

contextual knowledge surfacing and proactive customer engagement--creating measurable value for global clients across industries. "We are honored to be recognized by the Business Intelligence Group ...