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If you’ve ever met a rescue cat, you know there’s an entire universe behind those cautious eyes — a story of fear, hope, and ...

If there were a real-life "Cuteness Factor" scale that could service the power grid during these hot summer months, kittens ...

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.