Veterans Crisis Line employees in newly exempt roles don’t respond to calls from veterans, but VCL responders say adequate staffing for these jobs is critical.

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Destination XL Group, Inc. ( NASDAQ: DXLG) Q1 2025 Earnings Conference Call May 29, 2025 9:00 AM ET Shelly Mokas - VP, Financial Reporting and SEC Compliance Harvey Kanter - President and CEO Peter ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

In April 2023, Goldman Sachs predicted that AI could replace the equivalent of 300 million full-time jobs. However, AI isn't ...

Today’s call centers offer ... faster and provide efficient customer service. They route incoming callers to the right person quickly and easily and can help manage complex outbound marketing ...

CLEARWATER, Fla. — The Clearwater Ferry will resume service Thursday for the first time since the deadly crash that killed 41-year-old ferry passenger Jose Castro and injured 10 others.

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

The Motley Fool. DATE Thursday, May 22, 2025 at 9 a.m. ET Read More: Earn up to $845 cash back this year just by changing how ...

After personally testing each of these services, interviewing HR professionals and conferring with Forbes’ very own recruiting team, we found the best resume service overall to be Resumeble ...

The Vietnam - China cross-border passenger train service will resume from May 25 after five years of suspension due to the Covid pandemic. There will be two trains - MR1 and MR2 - departing from Hanoi ...