Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise: A customer is the most ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. 1. Sam Walton, Walmart’s founder ...

Here are Hsieh's 6 best quotes from his memo to Zappos staff ... and delivering high touch ('WOW') customer service." 6. "We're not going to be giving the Zappos discount to Amazon employees ...

We’ve put together some game-changing customer service quotes from our favourite B2B gurus (and other unlikely sources too!) to inspire a first class retention strategy. – “Our job is to connect to ...