Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Google's new ‘Ask for Me’ test aims to simplify requesting local service quotes. Is it beneficial, or a challenge that small ...

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A wave of adrenaline rushed through me as I hung up the phone. I’d just been given an apology from a big supermarket chain ...

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while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...

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