With pressure to deliver standout service on every shift, training is among the most critical drivers of restaurant success. A better-trained employee creates a better experience for the guest. Yet ...

Most restaurant training manuals say that a guest is to be acknowledged by a server “immediately, if possible,” even if no service can be rendered at the time. Regardless, an order for beverages ...

The staff is the heartbeat of a successful restaurant, and training for a pleasant customer service experience is vital to a company's success. Restaurant owners could be making a big mistake when ...