Community members are invited to a Tahoe Silicon Mountain celebration and Lift Truckee Foundation Ribbon Cutting on Monday, ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to say?

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

Many job candidates focus on hard skills in applications. Soft skills are also important, said EY's global talent attraction ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

Business data provider Dun & Bradstreet is closing a customer-service call center in Tucson, laying off 245 employees. The New Jersey-based company filed a required 60-day notice with the state of ...

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