As the Unified Communications as a Service (UCaaS ... on CRM data, customer history, and behavior to anticipate needs and personalize engagement. Automation plays a key role here as well.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

The software company is employing agentic AI to give companies the insights to respond to customers faster and improve the ...

Naomi Walkland believes the best marketing doesn’t shout – it listens. The Motorway marketer explains how empathy, insight ...

The Warren community has a new leader at the helm of its post office. Richard Greeley, a lifelong Warren County resident, has ...

An in-depth look at the hype and reality around “agentic AI” — the use of AI agents that perform tasks autonomously.

WorkTango analyzed McKinsey & Company survey data to determine which five AI technologies are most commonly used in ...