In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

This insatiable demand is fueling unprecedented growth within the telecommunications sector, creating a dynamic landscape ...

The discount retailer has created more than 60 jobs under plans to open outlets in Berwick, Hexham and Bishop Auckland ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

more reliable service. According to Damian Blackburn, President of the One Communications Group, “This rebrand is not just about improving services. It’s about embedding the customer at the ...

TORONTO — Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing ... and restoring meaning to customer-facing roles. To support organizations exploring ...

The panel comprised experts from a range of sectors, including Gurpreet Jolly, head of customer experience operations and service delivery at AJIO; Pranshu Rastogi, head of customer experience at ...

“TSMC’s role in the semiconductor supply chain inherently limits its visibility and information available to it regarding the downstream use or user of final products that incorporate ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.