Communication is a lifeline in moments of crisis. Natural disasters, weather events, and infrastructure failures often cause ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing ... and restoring meaning to customer-facing roles. To support organizations exploring ...

Google Cloud has turned to a Wipro alum to fill its newly created role of vice president of customer experience for the Japan and Asia-Pacific region. Bhanumurthy Ballapuram has been named to the ...