Orange refers to this as Quality of Delivery (QoD), which goes beyond QoS (Quality of Service). This also includes ...

Collaboration is more complex than ever—and more difficult to get right. Here’s how organizations can build better teams. by Angus Dawson and Katy George Not that long ago, teams were ...

“We are deeply troubled by the startling and sudden decline in customer service from the agency,” Nancy LeaMond, AARP’s chief advocacy and engagement officer, wrote in an April 7 letter to acting SSA ...