Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

SEPTA’s Interim General Manager, Scott Sauer, got a major promotion on Monday: General Manager. Sauer had previously been ...

“Some hesitate to celebrate this, but paying claims is essential, and it was a busy year for claims ... while the globalisation of services has continued apace. The US dominates the latter, but not as ...

The appointment is meant to “provide clarity” in the transit agency’s leadership ahead of crucial budget decisions.

Scott Sauer, who’s been running SEPTA on an interim basis, now has full responsibility to take the transit agency through a ...