Invoca, the leader in AI-powered revenue execution platforms, has been named a Strong Performer in The Forrester Wave™: ...

Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), ...

AI is reshaping industries like fire once did for humanity. India can enhance its GDP through AI adoption, with leaders like Arundhati Bhattacharya advocating for a balanced approach that promotes ...

“The magic happens [when] engagement with the account goes up ... With the ubiquity of digital banking apps, this is markedly less common. These digital-first consumers expect fast results.

Most notably, Microsoft introduced mechanisms for treating agents as "digital employees" – complete with identities and access rights managed through the company's Entra digital identity and ...

Flex Credits are available in packs of 100,000 credits ($500). Using the Salesforce Digital Wallet, customers can allocate AI spend to align with high-value use cases, optimizing AI initiatives for ...

To accelerate this shift toward limitless digital labor capacity, Salesforce today introduced ... investments continue to support digital engagement — Highlights from VotE: Customer Experience ...

The government has met with industry representatives to discuss the future of the digital identity market following backlash from the sector after concerns that the wallet would push private ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the global leader in AI CRM, today introduced new flexible pricing for Agentforce designed to meet rapidly accelerating demand for digital ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE ... customer experience investments continue to support digital engagement — Highlights from VotE: Customer Experience & Commerce Guide The ...

Salesforce (NYSE: CRM), the global leader in AI CRM, today introduced new flexible pricing for Agentforce designed to meet rapidly accelerating demand for digital labor for every employee ...

Agentforce is a critical platform for Salesforce, as agentic AI has taken hold of the ... “Eventually an AI agent will manage an entire customer engagement from end to end.” Disclosure: Informa, which ...