JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop ...

The winners of the Roy Morgan Annual Customer Satisfaction Awards have been revealed across several categories. Commonwealth Bank took home the award for Major bank of the year. P&N banking ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

But, while overall satisfaction remains high ... “I wish to thank Ambrossa for the excellent customer service she provided to me and my granddaughter on Friday,” Betty, of Columbus, Ga., ...

Rather than limiting its scope to metrics such as customer service or satisfaction, Schreuder’s model captures multiple factors that influence and shape real-world customer experiences through ...

A shooting at UPMC Memorial Hospital Saturday is the latest example of workplace violence in healthcare facilities and calls for security measures needed to stop such incidents. Clinicians ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, an 8% increase over the past two years.