This puts significant strain on the hospital security professionals who must ... placing greater emphasis on patient satisfaction and retention. Studies have shown that allowing patients to ...

When healthcare is at its best, hospitals ... customer-service skills” as their first qualification. University of Toledo Medical Center evaluates staff members on “customer satisfaction.” ...

A new report from The American Customer Satisfaction Index ... On the provider side, hospitals benefit from gains in outpatient satisfaction, while nonhospital care surges 11% as COVID-19 ...