Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

Most organizations are sitting on huge volumes of underused data. Agents can help unlock that value by embedding intelligence ...

An organization’s service desk agents need reliable tools to verify the ID of callers for the following reasons: Remote and hybrid working drives increased call volumes: If users are still ...

Clever advice on how to quickly rebook your flight, skip long lines and avoid flight issues in the future. One tip? Try ...

"With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience." Introducing the ...

Social engineering works because it bypasses firewalls and technical defences. It attacks human trust. From fake bank alerts to long-lost Nigerian princes, these scams have traditionally relied on ...

Google announced a confusing array of new ways to use its AI to find information at its annual I/O event. Here’s a guide.

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM ...

Talkdesk was selected for its omnichannel capabilities, user-friendly interface for its service desk agents, and advanced AI tools designed to streamline workflows and address diverse customer needs.

protecting against attackers impersonating users or help desk agents. "Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any ...

It’s time to finally give managers their due, especially those who work with frontline staff, says this CMO. When ...