We are looking for proactive and customer-focused Service Desk Agent to join our team. In this role, you will be the first point of contact for both new and existing customers, addressing a variety of ...

We are seeking an enthusiastic and service-oriented Service Desk Agent I to deliver first-level technical support to end-users. As the first point of contact for IT-related queries, you will log, ...

As part of an expanded partnership, the two tech vendors debuted Apriel Nemotron 15B, an open-source AI model built with ...

thereby reducing downtime and service desk loads. AI agents embedded in self-service and support channels will allow employees to troubleshoot issues independently. Additionally, ServiceNow is ...

ServiceNow and Salesforce are now officially rivals, and so it follows that they would engage in the well-worn enterprise software tradition of issuing dueling press releases. At its annual customer ...

protecting against attackers impersonating users or help desk agents. “Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any ...

protecting against attackers impersonating users or help desk agents. "Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any new ...