It’s reasonable to predict that the service desk will one day soon be operated by intelligent VSAs who are able to provide immediate resolution and intelligent user fulfillment.

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues ...

When you measure your agents’ performance and track KPIs, you will see an increase in their productivity and a rise in their efficiency. ... How to increase service desk productivity.

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka’s goal to enhance customer engagement and provide exceptional quality support across multiple channelsPALO ALTO, Calif ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Helpdesk agents, who may have access to sensitive corporate resources, tend to be rated on productivity and speed metrics, the survey said, often meaning help desk agents are under pressure to ...

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service Desk. Duties: ...