If you've ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, help desk ...

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

While AI can help us do stuff, AI agents are tools that actually do stuff for us. A new open-source project shows how an ChatGPT-powered agent could complete tasks for us using our iPhones. Rounak ...

Discover how ServiceNow is using agentic AI to boost productivity and support deskless workers, offering smarter scheduling ...

At Microsoft Build, Microsoft lays out what agents and agentic AI will mean for Copilot and you, with updated apps and a ...

“It’s on my desk right now to ... As many as a thousand FBI agents, many of whom are usually focusing on national security matters, have been enlisted to help with the effort, sources said.

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support ... Requires performing daily application availability checks and event monitoring tasks.

Remarkable, one early adopter, has deployed an IT help-desk agent that employees interact with directly in Slack. The agent handles routine tasks like password resets and helps new hires set up ...

The Department of the Air Force has launched the Enterprise Service Desk, or ESD ... The ESD serves as a virtual agent that can handle a wide range of technical questions from airmen and guardians ...