Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

Help raise that number, so our nonprofit newsroom stays strong in the face of federal cuts. Donate now. The winner of NPR’s 2025 Tiny Desk Contest ... to showcase the diverse culture and ...

They have advised organisations to “review help desk password reset processes” and pay particular attention to “admin” accounts, which generally have more access throughout a company’s ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

(Ravenna Photo) Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

Welcome to a special edition of From the Politics Desk, where our reporters who were ... “they/them” pronouns and diversity, equity and inclusion programs. He celebrated his crackdown on ...

others can emphasize the fact that they’re continuing to stand by their diversity initiatives. For The Trade Desk, about 90% of campaigns using structured deal IDs via private marketplaces don’t scale ...

A help desk at Detroit's immigration court that assisted thousands of immigrants facing potential deportation was opened again Tuesday after being shut down by the Justice Department a few days ...

On January 20, U.S. President Donald J. Trump signed an executive order aimed at terminating diversity, equity, and inclusion (DEI) programs “in the federal workforce, and in federal contracting ...

The United States Forest Service has paid hundreds of thousands of dollars to a diversity consulting firm to hold a series of “intercultural communication diversity dialogue circle” workshops ...

Welcome to the online version of From the Politics Desk, an evening newsletter that ... interference” claim include: the Secret Service informing his campaign that it did not have enough ...

"The IEC’s collective duty is to help the Secret Service build, foster, create, and inspire a workforce where diversity and inclusion is not just 'talked about' -- but demonstrated by all ...