Discover how ServiceNow is using agentic AI to boost productivity and support deskless workers, offering smarter scheduling ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

In a bizarre video that is doing the rounds on social media, two female Secret Service agents engaged in a fistfight outside ...

A measure to help Oklahoman Firefighters get access to life-saving cancer screenings is moving to the governor’s desk.

The interaction, paired with what Lynn calls a “deconstructing” of her religious upbringing, sparked an idea for a story: what if there was a customer service desk in Hell? In 2021 ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Ivanka Trump's Secret Service Agent Forcefully Shoves Man Who Appeared to Follow Her and Jared to Their Car: Watch ...

A Secret Service agent protecting Ivanka Trump and her husband, Jared Kushner, shoved an onlooker in Miami on May 3. The man had been walking close to the couple as they made their way to an SUV ...

Salesforce Inc. is bringing its artificial intelligence agent technology into the human resources department with the launch today of Agentforce for HR Service. The new offering embeds AI ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification model trained on historical data ...